Complex Work Presentation, October 2019
Learn about Complex Work and how to link multiple service appointments together. The presentation can be found on the Trailblazer Community https://trailhead.salesforce.com/trailblazer-community/feed/0D53A00004dDbF3.
UPDATES:
1. Since this presentation, there has since been 1 additional dependency type ("Immediately followed by") introduced which invalidates and solves for the scenario outlined in 19:30 of this video, which in 2019 was a limitation.
2. The new Enhanced Scheduling and Optimization brings support for a greater number of dependencies (5). See documentation here: https://help.salesforce.com/s/articleView?id=sf.pfs_complex_work_considerations.htm&type=5 for the latest information.
Documentation for complex work: https://help.salesforce.com/s/articleView?id=sf.pfs_complex_work.htm&type=5